30-Day Support Window
Email support within 30 days of delivery with your order number and checkout email. We will review the issue and confirm whether a replacement, store credit, return, or refund is the right next step.
Free shipping on orders over $60
Contact support within 30 days of delivery if your bracelet arrives damaged, incorrect, or is not the right fit for you.
Email support within 30 days of delivery with your order number and checkout email. We will review the issue and confirm whether a replacement, store credit, return, or refund is the right next step.
Personalized formula bracelets are made to order, so returns are reviewed case by case. If the item arrives damaged or incorrect, we will help with a replacement or refund.
If a return is needed, support will confirm the return address and instructions before you ship the item. Approved refunds are returned to the original payment method, and bank or payment provider processing times may vary.